The store has a very strong reputation, with all clients giving it perfect scores in their reviews. The owners and staff are described as being very nice, helpful, and not pushy, creating a comfortable and welcoming atmosphere for customers. They are responsive, informative, and courteous, with a strong focus on customer service and communication. The installation crew is also praised for being fast and friendly. The store offers a wide range of flooring options, and the staff are happy to help customers choose the perfect product for their needs. One potential area for improvement is a lack of uniqueness in their offerings, as they do not stand out in terms of innovation or creativity. However, this is not necessarily a major issue, as they excel in other areas. Overall, the store is a great choice for customers looking for high-quality flooring and excellent customer service. The staff's attention to detail and commitment to their customers' satisfaction are notable strengths, and they are clearly passionate about their work. The store's accessibility and flexibility, including wheelchair-accessible parking and entrance, are also big positives. The fact that the store is both women-owned and veteran-owned adds to its appeal, making it a great choice for customers who value diversity and inclusion.