The location is generally well-regarded by customers, with a high overall rating. However, there are some inconsistencies in the quality of service provided, with some customers reporting issues with matting and shaving. Pricing seems to be reasonable, with some customers appreciating the value for the services provided. The business appears to be innovative in its approach to grooming, with some customers praising the unique services offered, such as dog-safe hair dye.The business has a strong commitment to diversity and inclusion, with multiple owners and staff members identifying as LGBTQ+ and women-owned. The location is also LGBTQ+ friendly and has a wheelchair-accessible parking lot.One issue that stands out is the inconsistent quality of service provided. While some customers have reported positive experiences, others have reported issues with matting, shaving, and communication. This inconsistency may be due to the high volume of customers and the need for more staff or training.Overall, the location is a good option for pet owners looking for a grooming service that offers unique and innovative services. However, customers should be aware of the potential for inconsistent quality and may want to research the business further before scheduling an appointment.The location has a strong reputation in the community, with many customers praising the staff's professionalism and expertise. However, some customers have reported issues with communication and follow-up, which may be due to the business's small size and home-based location.One notable example of a negative experience is a customer who reported that their dog was shaved unevenly and that the staff failed to communicate with them about the issue. The owner responded to the customer's concerns, but some customers may be put off by the lack of phone service and the need to communicate via text.Despite this issue, the business has a strong reputation for being patient and understanding with dogs that may be anxious or fearful. The staff's expertise and attention to detail are also praised by many customers, who appreciate the unique services offered, such as dog-safe hair dye.Overall, the location is a good option for pet owners looking for a grooming service that offers unique and innovative services. However, customers should be aware of the potential for inconsistent quality and may want to research the business further before scheduling an appointment.