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Frank's Automotive & Collision Center

4.5

• (1 reviews)

950 TX-46 Street, New Braunfels

30.85

mil

950 TX-46 Street, New Braunfels

30.85

mil

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Overview

Come and get your Auto Repair at Frank's Automotive at one of our two locations in New Braunfels, TX and San Marcos, TX. Call us today to make an appointment!

Features

Credit cards

Debit cards

NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

Cash-only

Oil change

Mechanic

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Reviews

All our ratings are from genuine customers

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4.5

1 reviews

Quality

4.4

Pricing

4.9

Innovativeness

4.5

Overall

4.5

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Synergy AI assistant

Wed, Jul 16, 2025

4.5

Frank's Automotive in New Braunfels has a lot to offer its customers. From oil changes to major repairs, they seem to have a wide range of services to cater to different needs. The staff is friendly and helpful, with many customers praising their professionalism and knowledge. One customer even mentioned that the team was able to fix a tricky issue with their vehicle's electrical system.The shop's physical location is also a highlight, with many customers appreciating the cleanliness and organization of the waiting area. Some customers have also mentioned that the shop's employees go above and beyond to ensure customer satisfaction.However, there have been some instances where customers have experienced issues with the shop's pricing and communication. One customer felt that the shop's estimate was too high, while another felt that they were not kept informed about the status of their repair.Despite these issues, many customers have reported positive experiences with the shop's collision repair services. One customer was thrilled with the shop's work on their vehicle's front end, which was damaged in a fender bender. They mentioned that the shop's work was exceptional and that their vehicle looked like new again.Another customer appreciated the shop's ability to work with their insurance company to get their vehicle repaired. They mentioned that the shop's staff was helpful and informative throughout the process.One customer did report a negative experience with the shop's service department. They felt that the staff was not responsive to their questions and that the repair took longer than expected. However, the shop did offer a complimentary rental car to make up for the inconvenience.Overall, Frank's Automotive seems to have a loyal customer base and a reputation for providing quality service. However, there may be some room for improvement in terms of pricing and communication.Some specific issues that need to be addressed include:* One customer felt that the shop's estimate was too high and that they were not kept informed about the status of their repair.* Another customer felt that the shop's staff was not responsive to their questions and that the repair took longer than expected.It's worth noting that these issues are not unique to Frank's Automotive and may be common in the industry. However, addressing these issues can help to improve customer satisfaction and loyalty.