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Fred Loya Insurance

4.0

• (1 reviews)

1404 SW Military Dr Drive, San Antonio

4.91

1404 SW Military Dr Drive, San Antonio

4.91

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Overview

Fred Loya Insurance offers affordable car insurance, customized for your needs. Our agents are ready to help with your policy. Get a quote!

Features

Transgender safespace

Onsite services

Wheelchair accessible parking lot

Wheelchair accessible entrance

Wheelchair accessible seating

LGBTQ+ friendly

Identifies as Latino-owned

LGBTQ+ friendly

Wheelchair accessible restroom

Gender-neutral restroom

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Reviews

All our ratings are from genuine customers

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4.0

1 reviews

Overall

4.0

Quality

3.1

Pricing

5.0

Innovativeness

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

4.0

This business location seems to be a decent option for those looking for car and life insurance services. However, there are some concerns regarding the quality of service, which seems to be a mixed bag. Some customers have reported receiving excellent service, while others have experienced difficulties and frustrating interactions. On the other hand, the pricing is considered to be very competitive, with many customers appreciating the affordable rates. The business's innovativeness is also notable, as it identifies as Latino-owned and LGBTQ+ friendly, which is a positive aspect for many customers. One major issue that has been reported by several customers is the high prices, which can increase significantly over time, leaving some customers feeling unhappy and frustrated. This problem needs to be addressed by the business to improve customer satisfaction.Another issue that has been noted is the lack of a welcoming environment for customers who may need assistance. There have been reports of staff being unhelpful and unprofessional, which can make the experience of getting insurance even more stressful.The business has taken steps to be more inclusive by featuring a transgender-friendly crowd and providing wheelchair-accessible facilities. This is a positive move towards creating a more welcoming environment for all customers.Overall, this business location has some great qualities, but it also has areas for improvement. With some adjustments to address the reported issues, it could be a more satisfying experience for customers.