The overall experience at Friendship Pet Hospital is good, but not exceptional. The quality of care seems to be inconsistent, with some staff members being very caring and others being less so. However, the prices are reasonable and the hospital is innovative in its approach to pet care.The hospital has a 4.6-star rating on third-party review sites, which suggests that most customers are satisfied with their experience. However, there are some negative reviews that mention issues with customer service and the quality of care.One reviewer had a terrible experience with the hospital, claiming that they were rude and unhelpful when their pet was in need of emergency care. Another reviewer mentioned that they were overcharged for services and felt nickel-and-dimed.Despite these negative reviews, the hospital seems to have a good reputation overall. Many reviewers have praised the hospital's staff for being friendly and knowledgeable, and for providing excellent care for their pets. Some reviewers have also mentioned that the hospital is very convenient and has a welcoming atmosphere.One issue that stands out is the high number of negative reviews from customers who felt that the hospital was too expensive or that they were overcharged for services. This suggests that the hospital may need to work on its pricing and billing practices to better meet the needs of its customers.Overall, Friendship Pet Hospital seems to be a good option for pet owners who are looking for a convenient and welcoming place to take their pets. However, customers should be aware of the potential issues with customer service and pricing, and should do their research before making a decision.