The store has a great selection of new and used video games, consoles, controllers, and related gear. The staff is often friendly and helpful, with some employees being very knowledgeable about gaming. However, there have been some issues with customer service, including employees being rude or unhelpful. The store's pricing is generally competitive, but some customers have felt that it is too high. The store has a wide range of products, including some unique items, which shows a certain level of innovativeness.Some customers have had issues with the store's return policy, with some employees being unwilling to accept returns or offering low trade-in values. There have also been some complaints about the store's website and online ordering process, with some customers experiencing difficulties with shipping and delivery. Overall, the store has a lot of potential, but it needs to work on its customer service and online operations to improve its reputation.One major issue that stands out is the inconsistency in customer service. While some employees are friendly and helpful, others have been reported to be rude or unhelpful. This can be a major turn-off for customers and may deter them from shopping at the store in the future.