The store appears to be a convenient location with a wide range of products, including wine, liquor, and tobacco. The staff seems to be friendly and helpful, with some customers praising their knowledge and assistance. However, there are some issues with the store's operations, including inconsistent staffing, difficulties with lottery machines, and issues with price accuracy. The store has also faced problems with managing their stock, particularly with cigarette brands. Some customers have expressed frustration with the lack of change provided by some employees, which is a concerning issue that needs to be addressed. Despite these issues, the store seems to have a loyal customer base and offers competitive prices. The store's commitment to customer satisfaction is evident in the owner's responses to customer complaints, where they apologize for the inconvenience and assure customers that they are taking steps to improve. However, it's clear that the store still has some work to do to meet the expectations of their customers.