This shop has a high level of customer satisfaction, with a 4.2 overall rating. The quality of their work, however, is slightly lower at 3.1. On the other hand, their pricing is very competitive, with a 5.0 rating. Additionally, they seem to be quite innovative, with a 4.5 rating in this regard. Although there are many positive reviews, some customers have reported issues with communication and timely repairs. One customer even claimed that the shop held their car hostage. However, many customers have praised the shop's honesty, transparency, and professionalism. They have also highlighted the shop's willingness to go above and beyond to help customers, even when it comes to warranty work. Overall, this shop seems to be a reliable option for transmission repairs and maintenance. However, customers should be aware of the potential issues with communication and timely repairs.