This business location has the potential to be a great travel agency, offering high-quality services that exceed customers' expectations. The owner's support and attention to detail were impressive, making the entire trip planning process smooth and enjoyable. The 2-week African safari trip was a highlight of the customers' vacation, with all of the agency's suggestions being great. However, there is one area for improvement - the agency's marketing and promotion could be better, as the customer was only able to find them online. Despite this, the agency's staff were friendly and helpful, making up for any initial confusion. The agency's wheelchair-accessible parking lot is a great feature, making it accessible to all customers. With a little more promotion, this agency could be a top choice for travelers looking for a unique and memorable experience.