The business provides high-quality services in the field of orthodontics, which is evident from the overwhelmingly positive reviews from satisfied clients. Dr. Gibson is described as one of the smartest and best orthodontists in Texas, which suggests a high level of expertise. The staff is also praised for being friendly, patient, and professional. However, there are some negative comments about the office being old-fashioned and having poor customer service. The reviewer who left a 1-star review mentioned that the office did not return their calls and was rude. This is an issue that should be addressed by the business. Additionally, one reviewer mentioned that the office did not follow proper hygiene procedures, which is a major concern. Overall, the business seems to have a good reputation, but there are some areas that need improvement.