This jeweler has a well-established reputation in the community, with a strong focus on custom jewelry design and repair services. The staff is generally friendly and helpful, with many customers praising their expertise and attention to detail. The store offers a wide range of services, including cleaning, polishing, and appraisals, making it a one-stop shop for all jewelry needs. The store is also wheelchair accessible, with a convenient parking lot and entrance. However, some customers have expressed disappointment with the pricing, citing higher costs compared to other jewelers. Despite this, the majority of customers have reported a positive experience and would recommend the store to others. One issue that stands out is the problem with a watch battery replacement, where the staff failed to replace the gasket, leading to water damage and a costly repair. This incident highlights the importance of clear communication and proper procedures in customer service.