The business seems to be a small, family-owned store that has been in operation for over 70 years. The store has a wide selection of sewing machines and offers repair services, as well as classes and workshops. The staff is known for being friendly and helpful, and many customers have reported receiving excellent customer service.The store has a strong reputation in the community, with many customers returning year after year. The store's knowledgeable staff is often praised for their ability to help customers choose the right machine for their needs. The store also offers a variety of classes and workshops, which is a unique feature that sets it apart from other stores.One potential issue is that some customers have reported that the store can be a bit pricey. However, many customers feel that the quality of the machines and the expertise of the staff make it worth the cost.Overall, the store seems to be a great resource for sewing enthusiasts in the area, and its reputation for excellent customer service and expertise is well-deserved.