The business has an overall score of 4.5 out of 5. The quality of service is consistently high, with a score of 4.5. The pricing is slightly lower, with a score of 4.2, indicating that customers feel that the services are good value for the price. The business is also seen as innovative, with a score of 4.8, suggesting that they are open to new ideas and willing to try new things. However, there is a negative review that indicates a lack of professionalism and flexibility, resulting in a delay of the appointment and a high price. Overall, the business seems to be reliable and customer-friendly, but there is room for improvement in terms of communication and flexibility.