The business has a solid reputation, with most clients praising the quality of work done by the staff. Many reviewers have commented on the friendly and caring nature of the staff, which is a major plus. However, some clients have expressed disappointment with the quality of work, citing issues with haircuts, nail trimming, and other services. Pricing is generally considered reasonable, with many clients praising the affordability of the services. However, some clients have mentioned that the prices are not always consistent. It's worth noting that the business has a strong focus on being a woman-owned and Latino-owned business, which may be a selling point for some clients.In terms of innovativeness, there is not enough information available to provide a score. However, it's worth noting that the business has been around for a long time and has a loyal customer base, which suggests that they are doing something right.One major issue that has been raised by several clients is the lack of communication and responsiveness from the staff. Some clients have reported being ignored or hung up on when they called to ask about their pets or make appointments. This is a major concern, as it can be frustrating and stressful for pet owners to not be able to get in touch with their pets' groomers.Another issue that has been raised is the inconsistency in the quality of work. While many clients have praised the quality of work, some have reported receiving subpar services, including haircuts that were not to their liking and nail trimming that was not done properly.Overall, the business has a solid reputation, but there are some areas that need improvement, particularly in terms of communication and consistency.