This location has received positive reviews from many customers, with a high overall rating. The quality of service has been praised, with many reviewers mentioning the professionalism and expertise of the tax professionals. However, there are some concerns about the pricing, with one reviewer feeling that it is too expensive for simple taxes. The innovativeness of the location is also notable, with some reviewers mentioning the convenience of online appointments and the use of technology to make the tax preparation process more efficient. One major issue is the reported hostile behavior of one of the staff members, which led to a customer feeling disrespected and harassed. The customer was able to resolve the issue with the company, but it highlights the need for better training and customer service protocols.