The hotel has a decent rating, but some guests have experienced issues with cleanliness, customer service, and parking fees. The location is convenient for exploring downtown San Antonio, but some guests have noted that the hotel could use some updates and maintenance. The staff has received mixed reviews, with some guests praising their friendliness and helpfulness, while others have reported negative interactions. The hotel's amenities, such as the free breakfast and fitness center, are appreciated by some guests, but others have found them to be lacking. Overall, the hotel seems to be a middle-of-the-road option for travelers, but it may not meet the expectations of guests who are looking for a more luxurious or high-end experience.One notable issue that has been raised by multiple guests is the problem with parking fees, with some guests reporting being charged for parking even though they did not have a car. This is a concerning issue that the hotel should address to ensure that guests are not unfairly charged.Despite these issues, the hotel has received praise for its convenient location, clean rooms, and friendly staff. Some guests have also appreciated the hotel's free breakfast and fitness center. However, it's worth noting that the hotel's cleanliness and maintenance could use some improvement, and the staff's performance has been inconsistent.Overall, the hotel seems to be a decent option for travelers who are looking for a budget-friendly and convenient place to stay in downtown San Antonio. However, guests should be aware of the potential issues with parking fees and the hotel's cleanliness and maintenance before booking their stay.