This pediatrician's office has a mixed reputation among parents, with some expressing satisfaction with the care provided by Dr. Harkins and her staff, while others have experienced significant issues with communication, billing, and overall professionalism. One major concern is the lack of timely response to phone calls and messages, with several parents reporting difficulty in getting in touch with the office to reschedule appointments or clarify billing issues. Additionally, some parents have been charged for no-show fees or prescription refills without clear communication, leading to frustration and financial burdens. On the other hand, a few parents have praised the office's knowledgeable and attentive staff, particularly the NP, Teresa, who has been commended for her proactive approach to patient care. However, the overall experience seems to be marred by inconsistent and sometimes unresponsive communication, which has left some parents feeling disrespected and unheard. Despite the occasional excellent review, the office's poor communication and billing practices seem to be a major drawback for many parents. It's worth noting that the office has a wheelchair-accessible entrance, parking lot, and restroom, which is a positive feature for families with mobility needs.