This rustic store is a great place to find a wide selection of Western hats with custom fits. The staff is friendly and helpful, with a great attitude towards customers. They offer boot and shoe repair services, and the store is wheelchair accessible. One issue to note is that some customers have reported difficulties in getting their hats reshaped or repaired correctly, with some experiencing delays or incorrect results. However, the majority of customers have had positive experiences and would recommend the store to others. The store's commitment to quality and customer service is evident in its high ratings and positive reviews. With a wide selection of hats and a knowledgeable staff, this store is a great destination for anyone looking for a great hat or hat-related service.