San Antonio
Hertz Car Rental - San Antonio - De Zavala Road
11.42
11.42
Overview
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Features
Onsite services
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Overall
Pricing
Quality
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This location has a mixed reputation among customers. On the one hand, many reviewers have praised the staff for being friendly and helpful. For example, some customers have mentioned that staff members like Zach, Brandon, and Sage have gone above and beyond to assist them. The location has also been praised for its convenient location and clean facilities.On the other hand, many reviewers have complained about issues with availability, customer service, and billing. Some customers have reported being told that vehicles are available when they are not, or that vehicles are not available in the class they were expecting. Others have complained about being charged extra fees or being treated rudely by staff members.Some customers have also reported having issues with the billing process, including being charged for rentals they did not use or being charged incorrect amounts. In one case, a customer reported being charged an extra $102.62 for fuel and service after returning a rental car.The location's website and online booking system have also been criticized for being difficult to use and for not accurately reflecting the availability of vehicles. One reviewer reported having to call the location multiple times to confirm their reservation, only to be told that they did not have any vehicles available.Overall, while some customers have had positive experiences at this location, many have reported issues with availability, customer service, and billing. It is recommended that customers exercise caution when renting from this location and to carefully review their invoices and rental agreements before signing.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Travel & Recreation
Car rental agency
Car Rental
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