San Antonio
Hertz Car Rental - San Antonio - I-35 Frontage Road
11.45
11.45
Overview
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Features
Wheelchair accessible parking lot
Active military discounts
Wheelchair accessible entrance
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Overall
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The business location has received mixed reviews from customers. The overall rating is 2.9 out of 5, indicating a mediocre experience. The quality of the service is also average, with a rating of 2.5 out of 5. However, the pricing is considered competitive, with a rating of 4.1 out of 5. The innovativeness of the business is also average, with a rating of 3.6 out of 5.Some customers have reported positive experiences with the business, citing friendly and helpful staff, easy and straightforward processes, and good customer service. For example, one customer mentioned that they received excellent service from an associate named Sage, who was patient and helpful in resolving their issue.However, many customers have reported negative experiences, citing issues with car quality, cleanliness, and availability. Some customers have reported being given dirty or damaged cars, while others have had issues with the return process. Additionally, some customers have reported being treated poorly by staff, with one customer citing that the staff was "rude, lazy, and combative."It appears that the business has struggled with inventory management and quality control, with many customers reporting that they were given cars that were not in good condition. The business has also been criticized for its pricing and billing practices, with some customers reporting that they were charged extra fees without notice.Overall, the business has room for improvement in terms of quality, customer service, and inventory management. However, some customers have reported positive experiences and have praised the staff for their helpfulness and professionalism.One issue that stands out is the inconsistent quality of the cars provided to customers. Several customers have reported being given dirty or damaged cars, which is a major concern for customers who are relying on the business for transportation. This suggests that the business needs to improve its quality control processes to ensure that customers are given clean and reliable cars.Another issue is the business's policy of not having enough cars available for same-day rentals. Several customers have reported being told that there are no cars available, which can be frustrating for customers who need a car urgently. This suggests that the business needs to improve its inventory management processes to ensure that customers have access to the cars they need.
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Categories
Automotive & Boat Service
Travel & Recreation
Transportation service
Car rental agency
Transportation
Car Rental
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