San Antonio
Hertz Car Rental - San Antonio - San Antonio International Airport (SAT)
7.10
7.10
Overview
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Features
Onsite services
Wheelchair accessible parking lot
Active military discounts
Wheelchair accessible entrance
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Overall
Quality
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Innovativeness
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This location has an overall rating that is slightly below average. While some aspects of the service are decent, there are many issues that need to be addressed. The quality of the service is a major concern, with many customers reporting long wait times, unhelpful staff, and dirty cars. The pricing is also a issue, with many customers reporting hidden fees and overcharging. The innovativeness of the service is also lacking, with many customers reporting that the process is outdated and inefficient.The long wait times and unhelpful staff are a major concern. Many customers have reported waiting for over an hour to pick up their rental car, and some have even reported being told that there are no cars available in their category. The staff seems to be understaffed and unprepared to handle the number of customers. This is not only frustrating for customers, but it also reflects poorly on the company.The quality of the cars is also a concern. Many customers have reported that their rental cars were dirty and in poor condition. This is unacceptable, especially considering the prices that customers are paying. The company should be ensuring that their cars are clean and well-maintained before renting them out to customers.The pricing is also a major issue. Many customers have reported being charged hidden fees and overcharged for their rental car. This is not only frustrating for customers, but it also reflects poorly on the company. The company should be transparent about their pricing and fees, and they should not be charging customers more than they agreed to pay.The innovativeness of the service is also lacking. Many customers have reported that the process of renting a car is outdated and inefficient. The company should be looking for ways to improve their process and make it more efficient for customers.Overall, this location has a lot of work to do to improve their service. They need to address the long wait times, unhelpful staff, dirty cars, and overcharging. They also need to improve their pricing and innovativeness. If they can do this, they may be able to improve their overall rating and provide better service to their customers.
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Categories
Travel & Recreation
Car rental agency
Car Rental
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