San Antonio
Hertz Car Rental - San Antonio - San Pedro Avenue
7.34
7.34
Overview
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Features
Onsite services
Wheelchair accessible parking lot
Active military discounts
Wheelchair accessible entrance
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Quality
Overall
Pricing
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This location has some pros and cons. On the one hand, it offers a variety of car rental options, with different types of vehicles available for rent. The location is also open during extended hours, making it convenient for customers who need to rent a car outside of regular business hours. However, the customer service at this location has been reported to be poor by several customers. Some have mentioned that the staff is unfriendly and unhelpful, and that they were not given the vehicle they reserved. Additionally, there have been reports of overbooking and lack of communication with customers. Some customers have also mentioned that the location is difficult to find, with no clear signage or directions to the office. This can be frustrating for customers who are trying to pick up or drop off a rental vehicle. Overall, this location could improve by providing better customer service and clearer communication with customers. It's also important to ensure that the location is well-marked and easy to find.Several customers have reported issues with the location's website and mobile app, including glitches and errors that prevented them from making reservations or accessing their account information. Some have also mentioned that the location's customer service number is often busy or unresponsive.Despite these issues, some customers have reported positive experiences at this location, including friendly and helpful staff, clean and well-maintained vehicles, and competitive pricing. However, these positive experiences seem to be the exception rather than the rule.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Travel & Recreation
Car rental agency
Car Rental
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