San Antonio
Highland Nursing Center
5.22
5.22
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Overall
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Quality
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The facility's overall rating is somewhat mediocre, with a score of 2.3 out of 5. Quality of care is also an issue, with a score of 2.3. While pricing is relatively high, with a score of 4.3, it may be due to the facility's location and services offered. Unfortunately, there is not enough information to assess the facility's innovativeness.The facility's cleanliness is one of its stronger points, with no comments about unpleasant odors. However, there are concerns about the staff's attitude and communication skills. Several reviewers have mentioned that the staff can be unfriendly, unhelpful, and even dishonest at times. Some reviewers have also reported incidents of poor care, such as staff taking unnecessary smoke breaks, using sedative drugs to make their job easier, and neglecting patients.Reviewers have also mentioned issues with management and administration, including a lack of transparency and honesty. One reviewer reported being bullied by an administrator, and another reported that management failed to address concerns about a family member's care.On the other hand, there are a few positive comments about the facility's cleanliness and some of the staff members. However, these comments are vastly outnumbered by the negative reviews.Overall, the facility seems to have significant issues with staff attitude, communication, and care quality, which may outweigh its few strengths.
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Nursing home
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