San Antonio
Hilton Garden Inn San Antonio At The Rim
13.74
13.74
Overview
Laid-back hotel featuring a restaurant, an outdoor pool & a gym, plus complimentary Wi-Fi.
Features
Free Wi-Fi
Free Wi-Fi
Paid breakfast
Accessible
Air-conditioned
Pet-friendly
Kid-friendly
Restaurant
Fitness center
Bar
Smoke-free
Room service
Pool
Outdoor pool
Hot tub
Hot tub
Free parking
Free parking
Airport shuttle
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Overall
Quality
Pricing
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Based on the numerous reviews, it appears that this hotel has a mixed reputation. On the one hand, many guests have praised the hotel's location, cleanliness, and friendly staff. The hotel's bar and restaurant have also received positive reviews, with some guests raving about the excellent service provided by staff members like Elijah and Leslie.However, there are also several complaints about the hotel's outdated rooms, lack of amenities, and confusing policies. Some guests have reported issues with parking, breakfast, and room service, which has led to frustration and disappointment. Additionally, a few guests have mentioned problems with maintenance, such as black mold in the shower and broken furniture.One of the major concerns is the hotel's tendency to nickel-and-dime guests, with charges for parking, breakfast, and even Wi-Fi. This has led to feelings of being taken advantage of and has driven some guests to seek alternative accommodations.Overall, it seems that this hotel has the potential to be a great stay, but it falls short in several areas. With some attention to detail and a focus on providing a more seamless and enjoyable experience for guests, this hotel could improve its reputation and become a more competitive option in the area.One notable issue that stands out is the hotel's inconsistent and sometimes misleading practices regarding parking and breakfast. Some guests have reported being surprised by charges for parking and breakfast, even though it was not clearly indicated on the hotel's website or at check-in. This has led to frustration and disappointment, and it's essential for the hotel to address this issue to avoid future complaints.Despite the mixed reviews, the hotel's staff seems to be a major strength. Many guests have praised the friendly and helpful staff, who have gone above and beyond to make their stay enjoyable. With some attention to the areas mentioned above, this hotel could potentially become a top choice for travelers in the area.
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