This pet hotel has gained a lot of trust among customers. With an overall rating of 4.6 out of 5, it has established itself as a reliable and trustworthy service provider. The quality of service is consistently high, with a rating of 4.8 out of 5, indicating that customers are extremely satisfied with the care and attention their pets receive. However, pricing is an area where the hotel could improve, with a rating of 4.5 out of 5, suggesting that some customers may find it a bit pricey. The hotel's innovativeness is also noteworthy, with a rating of 4.5 out of 5, indicating that it is always looking for new and better ways to serve its customers.The hotel's staff is extremely friendly and caring, with many customers praising their patience and love for animals. The facilities are clean and well-maintained, with a focus on providing a safe and comfortable environment for pets. The hotel's use of webcams and regular updates keeps customers informed and reassured about their pets' well-being. However, some customers have mentioned that the hotel's Sunday hours are not up to date, which could be a minor issue.Overall, this pet hotel is a great option for pet owners who want to ensure their pets are well cared for while they are away. With its high-quality service, friendly staff, and focus on innovation, it is definitely worth considering.