The business is located in a convenient area, easily accessible by car, and the working hours are suitable for most people. The staff is generally friendly and welcoming, but some clients have reported issues with customer service, particularly when it comes to questions about service animals and the availability of fresh-cut trees. The business accepts various payment methods, including credit and debit cards, and is wheelchair accessible. However, some clients have expressed disappointment with the lack of preparation of the trees before sale, and the failure to provide a fresh cut. On the other hand, many clients have praised the variety and quality of the trees, and the helpfulness of the staff in finding the perfect tree. Some clients have also appreciated the convenient loading of trees onto their cars. Unfortunately, the business has been criticized for its pet policy, and some clients have reported feeling unwelcome when bringing their pets along. The owner has responded to these criticisms, stating that the business follows state regulations regarding service animals and cannot make exceptions. Despite these issues, the business has a generally positive reputation, and many clients have reported a wonderful experience, praising the customer service, efficiency, and quality of the trees.