San Antonio
Holiday Inn Express Building 592
3.65
3.65
Overview
Straightforward military & civilian hotel featuring complimentary continental breakfast & Wi-Fi.
Features
LGBTQ+ friendly
LGBTQ+ friendly
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Overall
Quality
Pricing
Innovativeness
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The hotel is a straightforward military and civilian hotel that offers complimentary continental breakfast and Wi-Fi. It has a good location, with easy access to the base and nearby amenities. The staff is friendly and helpful, with some employees, such as Michael, standing out for their exceptional customer service. However, there have been some issues with room cleanliness and maintenance, such as wet floors under the heaters and unpleasant odors. The hotel's rooms are clean and spacious, but the beds and pillows are not the most comfortable. The breakfast is good, but the eggs and meat leave much to be desired. Overall, the hotel is a decent option for those who need to stay on the base, but it has some areas that need improvement. It's worth noting that the hotel has some flexibility in pricing, making it a good option for those who are on a budget. The hotel is also innovative in its approach to customer service, with some employees going above and beyond to make guests feel welcome. However, it's clear that there is room for improvement in terms of quality and innovativeness.
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