San Antonio
Holiday Inn Express San Antonio East - I-10 by IHG
7.92
7.92
Overview
Make yourself at home at the Holiday Inn Hotel & Suites Charleston West. Discover our many amenities, from meeting spaces to our on-site restaurant.
Features
Free Wi-Fi
Free Wi-Fi
Accessible
Air-conditioned
Business center
Pet-friendly
Kid-friendly
Fitness center
Smoke-free
Pool
Free breakfast
Free breakfast
Outdoor pool
Free parking
Free parking
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Overall
Quality
Pricing
Innovativeness
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The hotel is a good option for those looking for a comfortable stay, with clean and modern rooms. The staff is friendly and accommodating, with some standout employees like Nora who goes above and beyond to help guests. The hotel's location is convenient, with easy access to the highway and nearby attractions. However, there have been some issues with cleanliness, including stained carpets and dirty towels. The hotel is still under construction in some areas, which can be frustrating for guests. Despite these issues, the hotel has a lot of potential and is a good value for the price.The hotel's cleanliness and maintenance have been a concern, with some guests reporting finding bloodstains on the beds and public hairs in the bathrooms. The hotel's housekeeping staff has been slow to respond to these issues, and some guests have reported having to request fresh linens multiple times. However, the hotel's management has taken steps to address these issues and improve the cleanliness of the hotel.The hotel's amenities are basic, but adequate, with a fitness center and outdoor pool. The breakfast options are limited, but the hotel has a decent selection of pastries, cereal, and fruit. The hotel's Wi-Fi is fast and reliable, and the hotel has a business center and meeting rooms for guests who need to stay productive.Overall, the hotel is a good option for those looking for a budget-friendly stay in San Antonio. While it has some issues with cleanliness and maintenance, the hotel's staff is friendly and accommodating, and the hotel has a lot of potential. With some further development and attention to detail, this hotel could be a top-rated option in the area.The hotel's biggest issue is its cleanliness and maintenance. Some guests have reported finding bugs in their rooms, and the hotel's housekeeping staff has been slow to respond to these issues. The hotel's management has taken steps to address these issues, but it will take time to fully rectify the problem.The hotel's staff is friendly and accommodating, with some standout employees like Nora who goes above and beyond to help guests. The hotel's management has also taken steps to improve the staff's training and communication, which has led to a more positive guest experience.Overall, the hotel is a good option for those looking for a budget-friendly stay in San Antonio. While it has some issues with cleanliness and maintenance, the hotel's staff is friendly and accommodating, and the hotel has a lot of potential. With some further development and attention to detail, this hotel could be a top-rated option in the area.
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