San Antonio
Holiday Inn San Antonio N - Stone Oak Area by IHG
13.74
13.74
Overview
Traditional lodging with free WiFi, plus on-site dining, a free local shuttle & an indoor pool.
Features
Free Wi-Fi
Free Wi-Fi
Pool
Hot tub
Free parking
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Overall
Quality
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Innovativeness
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The business has an overall rating of 3.9 out of 5. The quality of the hotel is average, with 4 out of 5. The pricing is considered fair, with 4.5 out of 5. The innovativeness of the hotel is above average, with 4.3 out of 5.The hotel offers traditional lodging with free WiFi, on-site dining, a free local shuttle, and an indoor pool. The staff is generally friendly and helpful, with some guests praising the excellent service they received. However, there are some issues with the hotel's security, with several guests reporting that their vehicles were broken into during their stay.The hotel's amenities are a major selling point, with many guests praising the cleanliness and comfort of the rooms. The hotel's location is also a plus, with many guests finding it easy to access the local area. However, some guests have noted that the hotel is in need of some updates, with some areas looking a bit dated.One major issue that has been reported by several guests is the hotel's security. Several guests have reported that their vehicles were broken into during their stay, with some guests even reporting that their personal belongings were stolen. This is a major concern for guests who value their safety and security.Another issue that has been reported by some guests is the hotel's customer service. While many guests have praised the hotel's staff for being friendly and helpful, some guests have reported that they received poor service from the front desk staff. This can be a major issue for guests who need assistance with their stay.Despite these issues, the hotel has a lot to offer. The staff is generally friendly and helpful, the amenities are top-notch, and the location is convenient. With a little bit of attention to security and customer service, this hotel could be a real gem.
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