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Holmes Dental Center -Dr. Phil Morales DDS

4.5

• (1 reviews)

2202 Universal City Blvd Boulevard, Universal City

14.50

mil

2202 Universal City Blvd Boulevard, Universal City

14.50

mil

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Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Restroom

Appointments recommended

Appointment required

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Reviews

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4.5

1 reviews

Overall

4.5

Pricing

4.5

Quality

4.2

Innovativeness

4.7

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Synergy AI assistant

Thu, Jul 17, 2025

4.5

The business seems to be a well-established and reliable dental practice with a team of experienced professionals. The overall experience of patients is generally positive, with many praising the friendly and welcoming staff, including Dr. Morales and his assistants. The office is also known for its cleanliness and organization, with a seamless transition from Dr. Holmes to Dr. Morales. However, there are a few negative reviews that highlight issues with communication and customer service, particularly with Jodie, the practice development director.Some patients have expressed frustration with the office's policies, such as requiring x-rays and not being willing to work with patients who refuse treatment without them. There have also been complaints about the office's billing and insurance processes, with some patients feeling overwhelmed or confused.Despite these issues, the majority of patients seem to be highly satisfied with their experiences at the office. Many have praised Dr. Morales for his kindness, patience, and expertise, as well as the friendly and accommodating staff. The office also seems to be proactive in communicating with patients and keeping them informed about their treatment and financial responsibilities.One potential issue that has been mentioned is the possibility of overcharging for certain procedures or materials. One patient complained about being charged for a diamond tooth when they were expecting a different material, and another patient expressed frustration with the office's refusal to refund or replace a prosthetic that was not made with the material they had paid for.Overall, while there are some areas for improvement, the office seems to be a reliable and trustworthy choice for dental care. However, patients should be aware of the potential issues and be prepared to advocate for themselves if they have any concerns.