The hotel has a decent overall rating, but some aspects require improvement. The quality of the rooms and amenities is just average, with some issues with cleanliness and maintenance. However, the pricing is reasonable, and the hotel's unique charm and character are a major draw. The innovativeness of the hotel's concept and design is also noteworthy.Some guests praise the hotel's beautiful building, antique furniture, and century-old hardwood floors. They also appreciate the cozy atmosphere of the basement bar and the friendly service from staff like Jackie and Adrian. However, others have had issues with noise, lack of amenities, and inconsistent service.The hotel's location is a major advantage, with its proximity to the River Walk and the Pearl district. However, some guests have reported difficulty with parking, and the hotel's unique design can make it challenging to navigate.Overall, Hotel Havana has a lot of potential, but it needs to address some of the issues with quality and service to meet the expectations of its guests. With some improvements, it could be a truly exceptional boutique hotel in San Antonio.