This business has a disappointing overall experience. The quality of services seems to be subpar, as multiple issues have been reported with the HVAC system, including failure to cool the house, incorrect thermostat placement, and Freon problems. The clients have experienced frustration and missed workdays due to the company's inability to resolve the issues in a timely manner. The working hours listed on the website do not seem to be reliable, as the clients have reported difficulty in reaching the company during emergencies. The reviews suggest that the company has a pattern of making promises and not following through, and that communication is a significant issue. One client reported that the company did not show up as promised, and another client was left without heat on a cold day. The company's inability to provide reliable services and communicate effectively with clients is a major concern.