I have visited HTeaO multiple times at their Universal City location, and my overall experience has been average. The quality of the tea is generally good, but I have noticed some inconsistency in the flavor and temperature of the drinks. The pricing is reasonable, especially during happy hour when drinks are half off. The innovativeness of HTeaO is one of its strongest points, with a wide variety of flavors and options to choose from.However, I have encountered some issues with the service at this location. Some of the staff members seem to be unfriendly and unhelpful, which can be a turn-off for customers. Additionally, the store is small and can be crowded, which can make it difficult to navigate.One major issue I have with this location is the customer service. On multiple occasions, I have been treated poorly by the staff, and it seems like they are not interested in helping customers. This is a major concern, as customer service is a key aspect of any business.Overall, I would recommend HTeaO to anyone who is looking for a good tea and a unique experience. However, I would advise customers to be prepared for some inconsistency in the quality of the tea and service.