This location has an impressive overall score, indicating a high level of customer satisfaction. The quality of the products and services offered seems to be satisfactory, with customers praising the variety of options available, including commercial doors and hardware. However, some customers have experienced issues with the return policy, which can be quite stringent. Despite this, the sales team is often praised for being friendly and professional. The pricing seems to be reasonable, with some customers appreciating the competitive rates. The store's innovativeness could be improved, as some customers have mentioned that the products and services offered are not particularly cutting-edge. Overall, this location is a good option for those in need of building materials, particularly commercial doors and hardware.Some customers have praised the store's staff, citing their helpfulness and professionalism. For example, one customer mentioned that Gerard is the man to talk to for great customer service. Another customer appreciated the expert advice and wide selection of products available. However, some customers have experienced issues with the return policy, with one customer being charged a 45% restocking fee for a stock item that was returned in its original condition. This policy may be off-putting to some customers, who may view it as overly restrictive.The store's working hours seem to be convenient for most customers, with a standard Monday-to-Thursday schedule and a slightly shorter Friday schedule. However, the store is closed on Saturdays and Sundays, which may not be suitable for customers who prefer to shop on weekends.Overall, this location is a good option for those in need of building materials, particularly commercial doors and hardware. While some customers have experienced issues with the return policy, the staff is often praised for being friendly and professional. With a reasonable pricing policy and a wide selection of products, this location is worth considering for those in the market for building materials.