Imperial Boot & Shoe Repair is a reliable destination for shoe repair needs. While some clients have experienced delays and communication issues, the quality of work is generally high, and prices are reasonable. The owner's expertise and attention to detail are notable, and many clients have praised the old-school approach to shoe repair. The shop's responsiveness and professionalism are also commendable. However, there have been instances where work has taken longer than expected, and some clients have been left waiting for extended periods. The issue of delayed pickups is a concern, as evidenced by a client who waited for 2.5 weeks for a simple repair. Despite this, the shop's commitment to quality and customer satisfaction is evident in the many positive reviews.