Despite having some issues with customer service, Interstate Towing and Recovery has managed to establish a good reputation in the market. The company's overall score is 4.2 out of 5, indicating a generally positive experience for customers. The quality of service is a bit of a mixed bag, with some customers praising the professionalism and efficiency of the drivers, while others have complained about poor communication and unfriendly staff. The pricing seems to be fair, with many customers reporting reasonable rates and some even mentioning that it was the cheapest option among other towing companies. However, there have been some cases where customers felt that the prices were too high or that they were taken advantage of. Innovativeness is a key area where the company excels, with customers praising the company's ability to think outside the box and provide creative solutions to complex problems. Overall, Interstate Towing and Recovery seems to be a reliable option for customers in need of towing services, but there is always room for improvement when it comes to customer service and communication.Some customers have reported issues with the company's customer service, including unfriendly staff and poor communication. In some cases, customers have felt that the prices were too high or that they were taken advantage of. However, there have been many positive reviews as well, with customers praising the professionalism and efficiency of the drivers, as well as the company's ability to provide creative solutions to complex problems. The company's wheelchair accessibility features, such as wheelchair accessible parking lot and wheelchair accessible entrance, are also a plus.