San Antonio
J&S Towing and Recovery
44.62
44.62
Features
Free street parking
Wheelchair accessible entrance
Free parking lot
On-site parking
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Overall
Quality
Pricing
Innovativeness
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The business is conveniently located on S I-35 South Frontage Rd Road in San Marcos City, with ample parking options available, including on-site parking, free street parking, and a free parking lot. The business is also wheelchair accessible, making it easily accessible for customers with mobility issues. J&S Towing and Recovery is a co-branded partner, indicating a strong relationship with another reputable towing company.Despite the excellent location and accessibility, the business has received mixed reviews regarding its quality of service. While some customers have praised the friendly and professional drivers, such as Devin and John, others have reported issues with unprofessional drivers and high prices.One of the most notable concerns is the high price of services, which has led some customers to feel taken advantage of. However, others have reported being satisfied with the prices, which are competitive with other towing companies in the area.In terms of innovativeness, the business seems to be ahead of the curve, with a focus on providing excellent customer service and using technology to streamline their operations.The business is open 24/7, making it easily accessible for customers who need assistance at any time. However, some customers have reported issues with delayed responses and lack of communication, which can be frustrating for those in urgent need of assistance.Overall, the business has a strong reputation in the community, with many customers praising its friendly and professional staff. However, there are some concerns regarding quality and pricing that need to be addressed.There have been some issues with the business's driver, specifically a driver with a plate number T4282L, who has been reported to drive carelessly and cut off other vehicles. However, this issue has not been thoroughly investigated or addressed.One customer reported being left stranded for over two hours without any communication from the business, which is unacceptable. However, this issue has been addressed by the business, and they have apologized for the inconvenience.The business has also received praise for its ability to handle complex towing situations, such as towing a 5th wheel camper, and providing excellent customer service, including checking the oil and providing reassurance to customers.Overall, the business has a strong reputation in the community, but there are some concerns regarding quality and pricing that need to be addressed. With a focus on improving communication and addressing customer concerns, the business can continue to provide excellent service to its customers.
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Categories
Automotive & Boat Service
Used Car Parts
Auto wrecker
Road Assistance
Towing service
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