The business has an average overall score of 4.2 out of 5. While some areas require improvement, the quality of service is a major concern, receiving a score of 3.1 out of 5. On the other hand, the pricing is highly rated, with a score of 5.0 out of 5. The innovativeness of the business is notable, with a score of 4.5 out of 5. Despite these inconsistencies, the business appears to be making efforts to improve its overall performance.Reviewers have reported mixed experiences, with some praising the business's staff and service, while others have expressed frustration with communication and the handling of their cases. The business has received high praise for its attentive and responsive staff, particularly in cases involving complex legal matters. However, some reviewers have reported difficulties in getting in touch with their assigned attorneys or case managers, which has led to feelings of frustration and uncertainty.While the business has faced some challenges, it is clear that they are committed to providing excellent service to their clients. The business's willingness to adapt and improve its processes is evident in its high innovativeness score. Despite some areas for improvement, the business appears to be making strides in addressing the concerns of its clients and providing a more positive experience.Some of the key issues that have been reported by reviewers include:* Difficulty in getting in touch with assigned attorneys or case managers* Frustration with communication and lack of updates on case progress* Feelings of uncertainty and frustration when dealing with complex legal matters* Concerns about the business's ability to handle cases effectively and efficientlyHowever, the business has also received high praise for its:* Attentive and responsive staff* Ability to navigate complex legal matters* Commitment to providing excellent service to clients* Willingness to adapt and improve its processesOverall, while the business has faced some challenges, it appears to be making efforts to improve its performance and provide a more positive experience for its clients.