This business provides mortgage loans with a focus on customer service. The office is wheelchair accessible, with a parking lot and entrance that can accommodate visitors with mobility issues. The staff, led by Katherine Tichenor, are knowledgeable and helpful in guiding clients through the mortgage process. The working hours are standard, with the office open from 9am to 5pm, Monday through Friday. The website provides a wealth of information, but could be improved with more clear contact details. The office seems to be well-maintained and clean, but the lobby area is a bit cramped. The staff is friendly and welcoming, but sometimes appears to be overwhelmed with clients. The office has a professional atmosphere, but the decor could be updated. The biggest drawback is the lack of weekend hours, which may not be convenient for those who need to meet with a lender on a Saturday. The office is a great option for those looking for a reliable and trustworthy mortgage lender, but may not be the best fit for those with urgent needs.