This business has a strong reputation for providing high-quality care and support. It's clear that Kathleen Frank and her team are passionate about helping patients navigate complex situations and feel empowered to make positive changes. The business appears to have a warm and welcoming atmosphere, particularly for the LGBTQ+ community, who can feel safe and included. The facilities are wheelchair accessible, making it easy for all visitors to access the space.The business has a no-nonsense approach to scheduling, requiring appointments in advance, but this ensures that clients receive focused attention and support. The planning process also allows for a good understanding of each client's needs and goals. It's worth noting that the business is a bit lacking in its flexibility, with no weekend hours available.The fact that there are no issues with payment and billing is a significant plus, and Kathleen Frank is clearly dedicated to providing a comprehensive and inclusive experience for all clients. However, there's room for more innovative approaches to treatment and support, which could help set this business apart from others in the field.