This business has a high overall rating, but some areas of improvement need to be addressed. The quality of service and leadership might be a concern, as some clients have experienced unprofessional behavior and lack of communication from agents. However, the pricing is highly rated, and the business seems to be innovative in its approach to real estate. One issue that stands out is the lack of timeliness and responsiveness from some agents, which can lead to frustration and distrust from clients.The business has a strong reputation in the community, with many clients praising the friendly and supportive environment. The leadership team is commended for being supportive and knowledgeable. However, there are some red flags, such as a high number of negative reviews and complaints about unprofessional behavior from agents.It's worth noting that the business has a diverse range of services, including real estate, private schools, and apartment rental. They also have a strong online presence and a clear website. However, the issue of unprofessional behavior from agents needs to be addressed to maintain a high level of customer satisfaction.To improve, the business could focus on providing better training and guidance to its agents, ensuring that they are equipped to handle client needs and provide excellent service. They could also implement a more efficient system for handling client inquiries and resolving issues in a timely manner. By addressing these concerns, the business can maintain its high overall rating and continue to provide excellent service to its clients.