San Antonio
Kelley Autoplex
5.38
5.38
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
Identifies as women-owned
Identifies as women-owned
Identifies as veteran-owned
Identifies as veteran-owned
Repair services
Photos & videos
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Quality
Overall
Pricing
Innovativeness
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Kelley Autoplex is a used car dealership with a diverse selection of vehicles. While some customers have had positive experiences with the staff, including Steve and Dudley, others have reported issues with customer service and sales tactics. Some reviewers have mentioned that the dealership's prices are competitive, with one reviewer noting that they got a great deal on a 2013 Jeep Wrangler. However, others have reported issues with the quality of the vehicles, with one reviewer saying that their car had a loud rattle and another saying that their vehicle died three times during a test drive. Some reviewers have also mentioned that the dealership's staff can be pushy and that they may use high-pressure sales tactics to get customers to make a purchase. Additionally, one reviewer reported that the dealership's staff were not wearing masks during the COVID-19 pandemic, which raised concerns about safety. Despite these issues, Kelley Autoplex has a 4-star rating on Google and has received positive reviews from many customers. However, it is essential to be cautious and do your research before visiting the dealership.The dealership has a long history of mixed reviews, with some customers reporting issues with customer service and sales tactics. However, they also have a 4-star rating on Google, indicating that many customers have had positive experiences. One of the biggest concerns is the quality of the vehicles, with some reviewers reporting issues with reliability and maintenance. Despite this, the dealership has a wide selection of vehicles, and some customers have reported getting great deals on their purchases. The staff at Kelley Autoplex can be friendly and helpful, but some reviewers have reported being pushed into making a purchase without fully understanding the terms.To address the issue of high-pressure sales tactics, the dealership could consider implementing a more transparent and customer-focused approach. This could include providing clear and concise information about the vehicles and the sales process, as well as allowing customers to take their time to make a decision. Additionally, the dealership could consider implementing a system to ensure that customers are thoroughly informed about the vehicles they are purchasing, including any potential issues or maintenance needs. By taking these steps, Kelley Autoplex can improve its reputation and build trust with its customers.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Automotive & Boat Service
Car Sales
Car dealer
Contact business
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