San Antonio
Kellum Medical Group Family Practice
8.46
8.46
Overview
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Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
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Overall
Quality
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Kellum Medical Group Family Practice is a well-established medical facility located at Building 7323, Marbach Rd Road, Suite 104, San Antonio City. Despite its high rating, the facility has faced numerous issues regarding staff behavior, wait times, and customer service.Staff behavior and customer service have been a significant concern for many patients. Several reviewers have reported encountering unfriendly and dismissive staff, who appear to be more interested in their personal lives than in attending to patients. The staff's lack of empathy and understanding has led to frustration and disappointment among patients, who often feel ignored or disrespected.Wait times have also been a persistent issue at Kellum Medical Group. Many patients have reported waiting for extended periods, sometimes exceeding two hours, even with appointments. This has resulted in missed work, lost productivity, and inconvenience for patients who are already dealing with medical issues.The facility's customer service has also been a concern. Reviewers have reported difficulties in getting through to the office, with some experiencing long wait times on the phone or being told to leave messages that are not returned. This lack of responsiveness has led to frustration and distrust among patients, who feel that their concerns are not being taken seriously.On the other hand, Kellum Medical Group has received praise for its quality of care. Many reviewers have reported positive experiences with the doctors, who are described as kind, caring, and knowledgeable. The facility's commitment to innovation is also evident, with a range of services and treatments available, including hormone therapy and weight loss clinics.However, despite its strengths, Kellum Medical Group has failed to address the issues mentioned above, which have led to a significant number of negative reviews. Patients have expressed their disappointment and frustration with the facility's failure to provide adequate customer service, address wait times, and ensure that staff are friendly and empathetic.
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