San Antonio
Ken's Tire & Auto
5.52
5.52
Overview
Ken's Tire & Auto provides quality Tires & Auto Repair in San Antonio, Universal City, TX. Call or visit us today!
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Onsite services
Appointments recommended
Oil change
Mechanic
Photos & videos
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Overall
Quality
Pricing
Innovativeness
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The Ken's Tire & Auto location in San Antonio offers a wide range of services, including tire sales and car service. The business has a 4.1-star rating based on customer reviews, with a majority of reviewers praising the staff's professionalism and expertise. However, some customers have reported issues with pricing and communication.One of the strengths of this location is its quality of service. With a rating of 4.3 out of 5 stars, customers have consistently praised the workmanship and attention to detail provided by the technicians. Many reviewers have mentioned that the staff is knowledgeable and takes the time to explain the issues with their vehicles.However, the pricing at this location has been a point of contention for some customers. With a rating of 3.8 out of 5 stars, some reviewers have felt that the prices are not always competitive or transparent. There have been instances where customers felt pressured to purchase additional services or repairs that they did not need.The location also receives high marks for innovativeness, with a rating of 4.5 out of 5 stars. This is likely due to the business's willingness to adopt new technologies and methods to improve customer service and efficiency.One issue that has been raised by some customers is the lack of communication and transparency regarding repairs and pricing. Some reviewers have felt that the staff is not always clear about the work that needs to be done or the costs associated with it. This can lead to frustration and mistrust among customers.Overall, the Ken's Tire & Auto location in San Antonio has its strengths and weaknesses. While the staff is generally professional and knowledgeable, the pricing and communication can be a point of contention for some customers. With a focus on improving transparency and communication, this location has the potential to provide excellent service and value to its customers.It's worth noting that the business has been praised for its honesty and integrity, with some reviewers mentioning that the staff has gone above and beyond to provide excellent service and solve complex problems. However, there have also been instances where customers have felt taken advantage of or misled, which can be a concern for potential customers.To address these issues, the business could consider implementing a more transparent pricing system, providing clear and concise communication about repairs and services, and offering more competitive pricing to attract and retain customers. By doing so, Ken's Tire & Auto can continue to build trust and loyalty with its customers and establish itself as a leader in the industry.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Automotive & Boat Service
Car Service
Tire shop
Tire Sales
Auto repair shop
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