The business has an average rating, but the mixed reviews reveal some inconsistencies in service quality. While some clients received excellent service and had positive experiences with attorneys Matthew and Rebecca King, others had a very poor experience, feeling neglected and uncommunicative. The firm's working hours are standard, and the building has wheelchair-accessible facilities, which is a plus. However, the lengthy review period for inheritance matters and the lack of communication after initial contact may be concerning for some potential clients. It is also worth noting that the firm's team is professional, compassionate, and dedicated, but it seems that the firm's approach to handling cases may vary. A highlighted issue with clients feeling neglected after providing sensitive information and expecting follow-up action highlights a potential problem with communication and case management.