This insurance location provides a good experience for its customers. The staff, particularly Mr. Kim and Claudia, are very helpful and communicate well. They are knowledgeable and efficient, making the process of getting insurance smooth. The staff is also friendly and understanding, which is appreciated by customers. The insurance agency is wheelchair accessible, making it convenient for everyone.There is a notable issue with the customer service on occasion, as some customers have reported being treated rudely or receiving poor service. One customer even mentioned that their policy was increased unexpectedly. These issues suggest that the agency could improve its customer service to provide a more consistent and positive experience.Despite the occasional issue, the majority of customers have reported a good experience, and the agency has a high overall rating. The staff's willingness to listen and help customers is commendable, and they seem to go the extra mile to ensure that customers are satisfied. Overall, this insurance location seems to be a good choice for those looking for insurance services.