This location has had a poor experience for most customers. The issue with delivery times and follow-through is a major concern. The owner's communication skills have been called into question, with some customers feeling ignored or given inconsistent information. Despite a positive experience with the repair of a washer/dryer set, the negative reviews have cast a shadow over the business. The lack of innovation in the business model, such as offering consistent and reliable services, is a concern. Some customers have reported difficulty in getting their appliances fixed, with technicians running behind schedule or not showing up at all. The high rating for pricing is surprising, given the poor experience many customers have had. Overall, the business needs to work on its communication and reliability to improve customer satisfaction.