The location has a contact phone number, but it appears to be non-working, making it difficult for customers to file complaints or concerns. This may lead to a lack of responsiveness from the staff. The staff's professionalism is also a concern, as some customers have reported dealing with unprofessional behavior from employees and management. On the other hand, the location is managed by a reputable co-brand, KPartners Hotel Management, which might indicate some level of quality control. However, this does not seem to be consistently reflected in the customers' experiences. Despite this, the location is situated in a convenient spot, which might make up for some of the issues. Unfortunately, there is a single major issue that stands out, which may be a significant drawback for potential customers.