San Antonio
Krystal Travel
6.69
6.69
Overview
Welcome to Krystal Travel! We're expert travel agents based in San Antonio, TX. Locally owned and operated since 1993, find out why our customers consider us the best travel agency in the area! Click to learn more.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Overall
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This travel agency has its pros and cons. The overall experience of the clients is mostly positive, with many reviewers mentioning the excellent service and knowledge of the travel agents, particularly Patti. The agency's ability to plan complex trips and accommodate last-minute changes is also praised. However, some reviewers have had negative experiences, citing issues with responsiveness, quality of service, and professionalism. The biggest issue seems to be the quality of service, with some reviewers feeling that the agency is not living up to its promises. The pricing is generally considered to be good, with many reviewers feeling that they got a good deal. However, the innovativeness of the agency is not clear, as there is not enough information to assess this aspect. The agency's working hours are available 24/7, which is convenient for clients who need assistance at any time. The accessibility features, such as wheelchair-accessible parking and entrance, are also a plus. However, there have been some issues with the agency's phone and voicemail, with some reviewers feeling that it is difficult to get in touch with someone. The co-branding with Krystal Travel may also cause confusion for some clients. Overall, this agency has a lot of potential, but needs to work on improving its quality of service to live up to its promises.
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Categories
Travel & Recreation
Travel Agencies
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