The business has an overall high rating with most customers praising the service, quality, and pricing. The location is well-known for being LGBTQ+ friendly and transgender safe. The staff is described as helpful, patient, and knowledgeable. Many customers have mentioned that the staff went above and beyond to assist them, including finding the best deals and explaining policies in a clear and concise manner. The business has a wheelchair-accessible entrance, parking lot, and seating area, making it accessible to customers with disabilities. However, one customer had a negative experience with Dolores, citing rudeness and unprofessionalism, but this is an isolated incident and does not reflect the general tone of the customer reviews.